Support
Questions about your account, a subscription or purchase, a persona that failed to train, a generation that didn't come out right, or anything else about using Twindra — email us and a real person will get back to you.
Contact us
Email support@twindra.app and include your account email and, if relevant, the persona name or a link to the generation you're asking about — it helps us look into it faster.
Email support@twindra.appCommon topics
- Billing and subscriptions — plan changes, token balance, or a purchase made through Fanvue Payments.
- Persona training — a persona stuck in training, or one that failed and needs a look.
- Generations — a photo or video generation that failed, looked wrong, or didn't match your persona.
- Account access — sign-in issues or anything related to your Fanvue-connected account.
- Non-consensual content depicting you — use the dedicated report page instead, which has a guaranteed 48-hour removal process for qualifying reports.
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